FAQS

We’re here to help make your experience with ORKIS Home as smooth as possible. If you have a question about your order, need support with a product, or simply want to get in touch, our customer care team is ready to assist.

Customer Support

  • How can I contact you? You can contact us via email, through our website form, or by post

  • How do I contact Orkis Home? For general customer enquiries send us a message at customersupport@orkishome.com

  • How do I contact Orkis Home about my order? For questions about your order email us orders@orkishome.com

  • How long does it take to receive a reply? We aim to respond to all emails within 24 hours

  • What is your postal address? Our postal address is:

ORKIS HOME, 2 Smithy Lane, Croft, Warrington, Cheshire, WA3 7BZ

  • What are your customer service hours? Our team responds to enquiries Monday–Friday during standard business hours (9am-5pm).

Orders & Delivery

  • Where do you deliver? We deliver across the UK including Northern Ireland. Larger items may have specific courier requirements and furniture is not available outside of the UK mainland.

  • How quickly will my order be dispatched? Most orders are dispatched within 1–2 working days. You’ll receive a confirmation email once your order is on its way.

  • How long does delivery take? Standard UK delivery typically takes 1-2 working days. All orders are sent via DPD, and you’ll receive an exact delivery window once they have your parcel.

  • Will I receive tracking information? Yes. As soon as your order has shipped, you’ll receive an email confirming fulfilment along with a tracking link so you can follow its journey.

  • What information should I include when contacting you? If you have a question about your order please email us at orders@orkishome.com including your name, order number (if applicable), and a brief description of your enquiry so we can assist quickly.

Returns & Exchanges

  • How do I request a return? Email us at customersupport@orkishome.com with your order number and reason for return. Our team will guide you through the process.

  • What is your returns window? You can return unused items within 30 days of receiving your order. Items must be in the original packaging.

  • Can I exchange an item? Yes. Exchanges are available subject to stock availability. Contact us and we’ll help arrange this.

  • Where can I find full return details? Please refer to our Returns Policy for complete information on how to return an item.

Payments & Security

  • Which payment methods do you accept? We accept major debit and credit cards, Klarna and other secure payment options listed at checkout.

  • Is my payment information secure? All payments are processed through secure, encrypted systems, (SSL) Secure Sockets Layer technology that encrypts financial date and that meet financial industry standards.

Products & Availability

  • Are your products handcrafted? Many pieces are handcrafted or finished by hand. Each product page includes full details on materials and craftsmanship.

  • Will sold‑out items return? Some items are restocked regularly, while limited collections may not return. You can sign up for back‑in‑stock alerts on individual product pages.

  • Do you offer gift wrapping? Selected items are available in our gifting section. You can can send with a choice of gift wrap and each gift is sent with your personal message hand written on a note card (add a personal message at checkout).

  • How do I care for my items? Care instructions are provided on each product page. If you need additional guidance, our team can assist.

Sustainability

  • Is Orkis Home committed to sustainability? We prioritise responsible sourcing, recycled packaging and long‑lasting materials across our collections.

  • Do you use recycled packaging? We use recycled and recyclable packaging wherever possible. Any protective materials are chosen for durability and minimal environmental impact.

  • Are your products made from sustainable materials? Many of our pieces use natural, responsibly sourced materials. Full details are listed on each product page.

  • How do you choose your suppliers? We work with suppliers who share our focus on sustainability, quality craftsmanship and responsible production practices.

  • Can I recycle the packaging my order arrives in? Most or our packaging can be recycled through standard household recycling.

  • Why do some items include additional protective packaging? Fragile or heavy items may require extra protection to ensure safe delivery. We still prioritise recycled and recyclable materials wherever possible.

  • Are your products designed for long‑term use? We select items for quality, durability and long‑term use to reduce the need for frequent replacements.

We hope the FAQs have helped to answer your questions but if you there is anything else we can help you with please contact us at customersupport@orkishome.com ‍
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